Company: Road Accident Fund (RAF)

Reference Number: 6108

Division: 3300

Location: South Africa

Employment Type: Fixed Term Contract (36 Months)

Targeted Role: Yes, open to persons with disabilities

T.A.S.K Grade: 06

Salary: R244,732.00 (Total Employment Cost package)

Application Deadline: Open until filled

About the Road Accident Fund (RAF)

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote the safe use of our roads.

Purpose of the Job

The Administrative Assistant is responsible for providing comprehensive day-to-day administrative support to the Medical Management department, ensuring efficient operations and strict compliance with all relevant policies.

Key Performance Areas

Compliance Administration

• Maintain accurate and up-to-date written documentation for all departmental business activities.
• Ensure all processes and tasks adhere to company policies and established standards.
• Stay informed of internal control standards and business objectives to maintain compliance.

Office Coordination

• Provide general administrative support, including managing correspondence, filing, and handling telephonic queries.
• Maintain strict confidentiality on all office-related matters.
• Follow up on outstanding issues and ensure all requests are handled within set timelines.
• Liaise and follow up with Processing Centers regarding pending matters.
• Assist with the management and availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing.
• Keep all systems and registers updated and functional.
• Identify and report duplicate documents, requests, and queries.
• Allocate reference numbers and accurately capture related documents on various systems.
• Assign matters to the responsible team members.
• Draft and dispatch letters to relevant stakeholders as required.

Meeting Support

• Assist in arranging meetings for the department.
• Help with taking minutes and distributing them in accordance with governance standards.
• Create and maintain a register to track outstanding matters.
• Support the maintenance of a follow-up plan for meeting resolutions and outstanding items.
• Manage team diaries and confirm meeting attendance.
• Schedule appointments with internal and external stakeholders as needed.

Document and Records Management

• Administer the records management and filing processes in line with the RAF filing plan.
• Ensure the filing system is always functional and up-to-date.
• Retrieve information promptly upon request.
• Ensure the confidentiality of all documents and that they reach the intended recipients.
• Acknowledge receipt of documentation, apply file number allocations, record data onto the computer system, and file appropriately.

Qualifications and Experience

Minimum Qualifications

• Matric or Grade 12 certificate.

Minimum Experience

• At least one (1) year of relevant experience in an administrative or similar environment.

Required Competencies

Behavioral Competencies

• Planning, organisation, and coordinating.
• Personal mastery.
• Emotional wisdom and sound decision-making.
• Strong ethics and values.
• Client service orientation.

Technical Competencies

• Computer literacy (MS Word, Excel, PowerPoint).
• Excellent planning and organisational skills.
• Strong administrative capabilities.
• Ability to locate and access required information efficiently.
• Good writing skills.
• Basic understanding of Supply Chain Management (SCM) processes.
• Basic financial acumen.

Additional Information

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity. Preference will be given to People with Disabilities.

Security vetting will be conducted on all prospective employees.

It is the applicant’s responsibility to have any foreign qualifications evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider their application unsuccessful.

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