Customer Service Internship – Banking & Payments

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Company: Thales

Location: Johannesburg, Gauteng, South Africa

Job Type: Internship

Posted: 2025-11-28 (Open until filled)

About the Role

Thales is a global leader in aerospace, transportation, defence, security and space. We design innovative solutions that shape tomorrow. As a Customer Service Intern in Banking & Payments, you will support our customer service team with a variety of tasks, helping to deliver excellent customer experience.

Main Activities and Tasks

• Support the customer service team
• Assist with order processing, archiving, and audit preparations
• Follow up with internal stakeholders such as logistics, sales and technical teams
• Handle DHL despatching issues
• Prepare customer reports as required
• Compile PFI (Procurement Financial Information)
• Track banking customer stationery orders with suppliers
• Provide project assistance
• General customer service assistance when needed

Key Knowledge and Skills

• Strong organisational and time‑management skills
• Attention to detail (rigour)
• Self‑initiative and ability to work independently
• Resilience under stress
• Team player with good interpersonal and intercultural communication
• Fluency in English; other languages welcome

Education and Qualifications

Relevant National Diploma or Bachelor’s Degree in Business Management, Marketing, or a related field.

Personality Traits We Value

• Empathy and keen listening skills to enhance customer satisfaction
• Assertiveness and self‑motivation
• Positive attitude and strong drive to achieve results

Why Thales?

With 80,000 employees across 68 countries, Thales offers a global career path and mobility. We promote flexibility and smart ways of working. This internship is a great starting point to build a thriving career.

Application Process

To apply, please visit Thales Careers.