Full Job Description

UP Professional and Support
Department of Student Affairs

PEROMNES POST LEVEL 12

In pursuit of the ideals of excellence and diversity, the University of Pretoria invites applications for the vacancy of Student Success Assistant. The University’s commitment to quality has established it as one of the top research universities in the country, providing a competitive advantage in international science and technology development.

Purpose of the Position

The purpose of this role is to support the Department of Student Affairs’ Senior Systems Analyst in ensuring that reporting, decision-making, and operations are evidence-based. This position is crucial to deepening the student success and support mission of the department.

Key Responsibilities

• Ensure compliance with institutional and departmental policies and procedures for all processing activities.
• Evaluate processing activities and utilize fit-for-purpose tools and systems to support these processes.
• Design and develop user-friendly data visualizations (dashboards, charts, infographics) to effectively communicate key findings and trends.
• Ensure the relevance, accuracy, accessibility, and visual quality of all departmental reports.
• Streamline and automate reports to efficiently feed into the Director and Deputy’s data dashboards.
• Develop, test, and implement new or enhanced tools based on emerging needs, using platforms such as Microsoft Power Platform, Flutterflow, or other suitable technologies.
• Integrate stakeholder feedback to guide the continuous improvement of digital solutions and user experience.
• Support the coordination of cross-functional analytics projects focused on student experience, aiming to generate actionable insights into how students engage with departmental services.
• Support the Senior Systems Analyst in consolidating departmental efforts and creating performance metrics.

Minimum Requirements

• Grade 12 certificate.
• Two years’ experience working with data.
• Two years’ experience in an academic environment and the development of e-learning material.
• Two years’ experience in the development of online tools.

Required Competencies (Skills, Knowledge, and Behavioural Attributes)

• Broad technical knowledge and skills in the development of e-learning material, data analytics and management.
• Strong organizational skills, report writing skills, and the ability to represent data in various formats.
• Exceptional computer literacy skills.
• Proficiency in Microsoft Office, Microsoft Power Platform, Infographics, and Web development.
• Exceptional verbal and written communication skills.
• Demonstrated interpersonal and cross-cultural communication skills, with the ability to establish and sustain good working relationships with staff, students, visitors, and partners.
• Ability to maintain a high level of confidentiality, integrity, and professionalism.
• Creative and innovative problem-solving abilities.
• Excellent time management and organizational skills.

Added Advantages and Preferences

• A BSc degree in Computer Science, IT, Information Systems, Engineering (Industrial, Computer/Software, Electrical, Electronics), Data Analytics/Science, Statistics, or a cognate field.
• Relevant experience in a higher education or similar environment.
• Over four years’ experience working with Higher Education data.
• Experience in developing apps and systems.
• Experience working with Power BI.
• Experience in process optimization and automation.
• Certification in Power Platform tools.
• A valid driver’s license.

Note: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

Remuneration Package

The total remuneration package for this position will be determined by UP remuneration policy guidelines. This includes the University’s contributions to standard UP benefits, namely provident fund, group life, and funeral cover. Contributions to medical aid are excluded, as they vary per employee. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

Application Process

Applicants are requested to apply online at the University of Pretoria’s careers portal. Please attach the following documents:

• A comprehensive CV.
• Copies of qualifications.
• A copy of your ID.
• The names, email addresses, and telephone details of three referees whom we have permission to contact.

Application Deadline

01 October 2025

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

Enquiries

For application process enquiries: Ms Neo Kwadibane
Tel: (012) 420 4561
Email: neo.kwadibane@up.ac.za

For further information about the role: Mr Bonza Majozi
Tel: (012) 420 3840
Email: bonza.majozi@up.ac.za

Should you not hear from the University of Pretoria by 30 November 2025, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity, and diversity. In accordance with the University’s Employment Equity Plan and its goals, preference may be given to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials. The University of Pretoria reserves the right not to fill the advertised positions.