Job Introduction

We are looking for a dedicated Shop Assistant / Cashier to join our team at Clicks Lambton. In this role, you will deliver service excellence through efficient customer service, point-of-sale operations, and merchandising in our store. Your work will help create a positive experience for every customer who visits.

Key Job Objectives

• Efficiently handle all operational activities at the point of sale, ensuring everything is done quickly and accurately.
• Maintain high levels of accuracy when scanning items and processing payments, including applying clubcard rewards where applicable.
• Handle cash safely at all times to protect both the store and customers.
• Actively promote the Clicks clubcard and sign up new members to meet our participation goals.
• Inform customers about current promotions to boost sales and help them feel good about saving money.
• Provide top-notch customer service by being a friendly brand ambassador, staying visible, and offering professional assistance.
• Carry out merchandising and housekeeping tasks to meet store and visual standards.
• Support our vision of being the top choice for health and beauty shopping by embodying our company values.
• Stay informed about products, ranges, promotions, and events to give accurate information to customers.

Knowledge Required

• Basic math skills for calculations.
• Understanding of retail and FMCG operations, including merchandising and promotions.
• Knowledge of stock management procedures.
• Strong grasp of customer service best practices.

Skills Needed

• Good planning and organizing abilities.
• Problem-solving skills to handle daily challenges.
• Strong focus on customer needs and satisfaction.
• Clear communication skills.
• Basic computer literacy.
• Solid numeracy skills for handling transactions.

Competencies

Essential Competencies:

• Relating and networking with people.
• Following instructions and procedures carefully.
• Delivering results and meeting customer expectations.

Desirable Competencies:

• Working well with diverse teams.
• Persuading and influencing others positively.
• Planning and organizing tasks effectively.
• Coping with pressures and setbacks.

Experience

Minimum Requirements:

Desirable: Previous experience in a customer-facing role within a retail or FMCG store environment. This experience will help you succeed quickly in handling daily operations and interacting with customers.

Education

Essential: Grade 12 certificate.

Desirable: At least 50% in Maths and 50% in English at Grade 12 level. These subjects will support your ability to manage calculations and communicate effectively in the role.