ACCOR
Receptionist
Posted: 2025-11-18
Application Deadline: Open until filled
About the Job
Join a hotel that is a part of the Accor network, which includes more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. This role offers a chance to grow professionally and make a lasting, positive impact on guests, colleagues, and the planet. We encourage you to become a Heartist® – let your heart guide you in a fast‑moving hospitality environment.
Responsibilities
- Greet and welcome visitors with a warm and professional attitude.
- Manage inbound phone calls, emails, and other correspondence efficiently.
- Handle guest check‑in and check‑out procedures.
- Process reservations and manage room bookings.
- Address guest inquiries and offer timely solutions.
- Coordinate with other departments to ensure overall guest satisfaction.
- Keep the reception area clean, organized, and presentable.
- Perform administrative tasks such as data entry, filing, and record keeping.
- Ensure accurate billing and payment processes.
- Support other departments with clerical tasks as needed.
Qualifications
- High school diploma or equivalent.
- Prior experience in front‑office operations or customer service is preferred.
- Proficiency with property management systems and basic computer skills (e.g., Microsoft Office).
- Excellent customer service and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize in a fast‑paced environment.
- Problem‑solving skills and a proactive approach to guest satisfaction.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and positive attitude.
- Knowledge of the hospitality industry and local area is a plus.
Location
Mbombela, Mpumalanga, South Africa
Company
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ACCOR
How to Apply
To apply for this position, please visit the Accor Careers page: