Motus Corporation
Agent: Customer Service | Europcar | OR Tambo Airport
Company: Motus Corporation
Location: Kempton Park, Gauteng
Posted on: 2025-11-13
Application deadline: Open until filled
Job Description
We are looking for a friendly and efficient customer service agent to support our branch’s objectives. The role involves handling all aspects of customer check‑out and check‑in, managing reservations, and providing excellent service while following company quality procedures.
Key Responsibilities
- Process check‑in and check‑out transactions in line with company policies.
- Make, amend, cancel, and monitor reservations.
- Answer customer queries and deliver high quality service.
- Complete general office duties: capture fuel, drag into VRVs, track non‑revenue activities, follow up on overdue rentals, scan documents, perform partial billing, and report claims.
- Record rental deposits, handle lost property recoveries, and maintain vehicle security.
- Identify and report expired licenses, overdue service dates, and any quality issues.
- Keep the branch environment clean and tidy.
- Assist with any additional duties as requested.
Minimum Experience
2 years in a front office or customer service role.
Minimum Qualification
NQF Level 4 (Matric or equivalent).
Minimum Requirements
- Code 8 driver’s licence with at least 1 year of driving experience.
- Computer literate.
- Willingness to work overtime, shift work, and weekends when necessary.
Competencies
- Clear verbal and written communication in English.
- Strong interpersonal skills, articulate and well‑spoken.
- Customer focus with initiative.
- Excellent telephone and face‑to‑face customer relations and counter‑selling.
- Ability to handle pressure and manage time effectively.
- High accuracy and attention to detail.
- Team player, works well with diverse cultures and backgrounds.
Personal Attributes
- Committed and responsible.
- Professional appearance and grooming.
- Resilient in challenging situations, long hours, and conflict.
- Energetic, self‑motivated, and flexible.
- Driven by team and individual goals.
- Trustworthy, honest, and integrity in all dealings.
How to Apply
To apply, visit our recruitment portal: