MAN Automotive (South Africa) (Pty) Ltd.
Customer Liaison Officer
Company: MAN Automotive (South Africa) (Pty) Ltd.
Location: Modderfontein, Gauteng
Job Type: Permanent
Work Level: Skilled
Salary: Market Related
Job Category: Entry Level
Posted: 2 hours ago
Application Deadline: 09 October 2025
About the Role
MAN Financial Services is seeking a dedicated and professional Customer Liaison Officer to join our team. This role is the vital link between our company and our valued customers. You will be responsible for ensuring clear communication, resolving inquiries promptly, and delivering exceptional service that upholds our company’s high standards.
Key Responsibilities
- Act as the primary point of contact for customer inquiries, complaints, and service requests.
- Provide customers with accurate and detailed information regarding our financial products and services.
- Liaise effectively between customers and various internal departments to facilitate quick and efficient issue resolution.
- Maintain comprehensive and detailed records of all customer interactions and follow-up actions.
- Support the customer onboarding process to ensure a smooth and positive experience.
- Monitor and assess customer satisfaction levels, escalating any significant concerns to management as necessary.
- Assist the Area Manager or Key Accounts Manager in preparing deal submissions for credit approval.
- Finalize contract and security documentation, ensuring all paperwork is complete and accurate for payout processing.
Qualifications and Experience
- A Diploma or Degree in Business, Finance, or a related field is required.
- Minimum of 2 years of proven experience in a customer service or client relations role.
- Solid knowledge of financial products and an understanding of relevant regulatory requirements is essential.
Key Skills and Competencies
- Customer Focus: A genuine passion for delivering outstanding customer service.
- Communication: Excellent verbal and written communication skills.
- Empathy: The ability to understand and relate to customer needs and concerns.
- Problem Solving: A proactive approach to identifying and resolving issues effectively.
- Attention to Detail: Meticulous accuracy in handling information and documentation.
- Teamwork: Ability to collaborate seamlessly with colleagues across different departments.
- Professionalism: Maintains a calm and professional demeanor at all times.
How to Apply
To apply for this position, please visit our official application portal. We look forward to reviewing your application.