Admin Clerk / Receptionist (Permanent – Night Shift)

Reference No: 1035434
Location: Rustenburg, North West
Job Type: Permanent, Night Shift
Experience Level: Entry Level
Posted: 2 hours ago
Application Deadline: Open until filled

About the Company

Lancet Laboratories is a leading provider of pathology services, committed to delivering high-quality diagnostic solutions and excellent patient care. We are looking for a dedicated and professional individual to join our team in Rustenburg.

Job Description

An exciting opportunity has become available for a suitably qualified candidate to join Lancet Laboratories as an Admin Clerk / Receptionist. This is a permanent night shift position based in Rustenburg. The successful candidate will be responsible for administering the receiving, capturing, and distribution of all samples to ensure accurate information is recorded and to facilitate the speedy processing of samples in line with service objectives.

Key Responsibilities

• Administer sorting and distribution of samples according to standard operating procedures to ensure correct and prioritized channelling of specimens to various laboratories/sites.
• Process sample registration (“logging”) and queries according to set standard operating procedures.
• Ensure dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitor progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
• Perform hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
• Handle and refer administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
• Track progress of sample delivery by couriers to ensure specimens are received by the designated laboratory, processed, and results returned timeously and in compliance with set standard operating procedures.
• Investigate bottlenecks in pre-analytical laboratory processes and ensure timely resolution of challenges.
• Ensure basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
• Monitor stock levels and order additional stock to ensure availability of required materials at all times and ensure delivery of stock to doctor’s rooms.
• Represent the organization by applying principles of customer care in the medical pathology field and interact professionally and ethically with medical professionals and staff.
• Manage the reception area, provide relevant information, and direct clients to relevant departments while offering excellent customer service.
• Receive cash from patients and ensure banking of monies in accordance with relevant standard operating procedures.
• Report incidents, log customer complaints and problem solutions, read documents, and action tasks on the laboratory information management system in compliance with relevant organizational policy.
• Prepare and scan patient forms onto the laboratory scanning system (Oculus) and resolve scanning incompletes according to set standard operating procedures.
• Adhere to Lancet uniform protocols as set out in standard operating procedures.

Requirements

• Grade 12 or relevant NQF level 4 qualification.
• BSc Degree advantageous.
• 0-1 years of relevant working experience.
• Knowledge of organizational policy procedures.
• Computer literate.
• Familiarity with laboratory information systems.
• Ability to cope with nervous or distressed patients.
• Ability to work in a pressured environment.
• Ability to work as part of a team.
• Adherence to company dress code.
• Strong administrative skills.
• Attention to detail.
• Excellent communication skills.
• Ability to maintain confidentiality and sensitivity.
• Customer orientation.
• Empathy and patience.
• Flexibility.
• Strong interpersonal skills.
• Telephone etiquette.
• Business numeracy.

Compensation

Compensation is commensurate with qualification and experience level.

How to Apply

To apply for this position, please visit careers.lancet.co.za.