Admin Clerk / Receptionist (Permanent Position)

Company: Lancet Laboratories

Location: Bedfordview, Gauteng

Employment Type: Full Time – Entry Level

Job Description

We are looking for a dedicated Admin Clerk / Receptionist to join our team in the East Rand – Bedford location. In this role you will manage the flow of samples and documents, provide excellent customer service at the front desk, and support the laboratory’s daily operations.

Key Responsibilities

• Receive, log, and distribute samples according to SOPs.
• Process sample registrations and respond to queries efficiently.
• Coordinate specimen dispatch and monitor progress to meet turnaround times.
• Conduct hospital rounds to distribute reports and collect pending samples.
• Handle administrative queries and patient complaints, escalating when necessary.
• Track courier delivery of specimens and ensure timely receipt at the laboratory.
• Identify and report bottlenecks in pre‑analytical processes and suggest improvements.
• Maintain a clean and organized reception area and prepare equipment as needed.
• Monitor stock levels, order supplies, and deliver materials to doctors’ rooms.
• Represent the organization with professionalism and customer‑care focus.
• Operate the reception area, orient clients, and provide relevant information.
• Accept cash from patients and bank funds following SOPs.
• Record incidents, complaints, and solutions in the laboratory management system.
• Prepare and scan patient forms into the Oculus scanning system, addressing any incompletes.
• Adhere to Lancet’s uniform and dress code policies.

Qualifications

• Grade 12 or equivalent NQF Level 4 qualification.
• BSc degree is advantageous.
• 0–1 year relevant working experience preferred.

Key Skills

• Computer literacy and experience with laboratory information systems.
• Strong organisational and documentation skills.
• Excellent communication and interpersonal abilities.
• Customer orientation and empathy.
• Attention to detail and confidentiality.
• Ability to handle stressful situations and nervous patients.
• Team player with adaptability and flexibility.
• Telephone etiquette and business numeracy.

Benefits

Compensation will be commensurate with qualification and experience level. Additional benefits are provided in line with company policy.

Application Deadline

Open until filled – Closing date: 11/14/2025 12:00:00 AM

How to Apply

To apply for this position, please visit our careers page: Lancet Careers – Admin Clerk / Receptionist.