Recruite Agency
]A vacancy exists for a Junior IT Support Technician at our client’s office in Centurion. We are seeking a motivated and detail-oriented professional to join their team. The ideal candidate will have 3-4 years of hands-on experience with Microsoft 365, including tenant setup and configuration, as well as the ability to maintain, monitor, and troubleshoot networks and servers. This role requires a strong attention to detail, the ability to work efficiently under pressure, and a commitment to delivering excellent service to clients.
Key Responsibilities
- Utilize in-depth knowledge of Microsoft 365 to set up, configure, and troubleshoot M365 tenants for clients.
- Maintain a keen eye for detail to ensure accuracy and precision in all tasks.
- Collaborate with team members to establish and maintain Service Level Agreements (SLAs) with clients.
- Monitor client networks and servers to proactively identify and address issues, ensuring optimal performance and reliability.
- Execute routine maintenance tasks, including updates, patches, and system optimizations.
- Diagnose and resolve IT-related issues efficiently, both independently and as part of a team.
- Maintain accurate documentation of configurations, changes, and procedures for client environments.
- Provide exceptional customer service, effectively communicating with clients to understand their needs and resolve their IT concerns.
- Collaborate with senior IT support staff to learn and grow your skills while contributing to team projects and goals.
Desired Qualifications
- Matric qualification required.
- Own reliable vehicle required.
- 3-4 years of practical experience with Microsoft 365, including tenant setup and configuration.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent communication and interpersonal skills.
- Commitment to delivering high-quality service and meeting client expectations.
- Basic knowledge of network and server administration.
- Ability to adapt and learn quickly in a dynamic IT environment.
- Microsoft 365 certified Modern Desktop Administrator Associate certification.
- Microsoft 365 Fundamentals certification.
- CCNA or MTCNA certification beneficial.
- Microsoft 365 Certified: Messaging Administrator Associate (Advantage) certification beneficial.
- Self-motivated with the ability to work with minimal direction.
- Ability to handle confidential matters, set priorities, and work well under pressure with attention to detail.
Package & Remuneration
- Fuel reimbursement.
- Opportunities for professional development and growth within the company.
- Collaborative and innovative work environment.
- Exposure to a variety of IT projects and technologies.
- Supportive team culture that values your contributions.