Frontline Services – Reception & Front Desk Assistant

Company: Services SETA

Location: Johannesburg North, Gauteng

Job Type: Permanent

Employment Level: Junior / Entry Level

Reference Number: SS-119

Salary: R229,460.47 – R229,460.48 per annum

Application Deadline: 28 November 2025

Key Responsibilities

• Welcome and assist visitors in a professional and courteous manner.
• Maintain a clean, tidy, and welcoming reception area at all times.
• Ensure visitors sign in, complete necessary forms, and are directed appropriately.
• Provide refreshments to visitors when needed.
• Communicate estimated waiting times to visitors.
• Operate the switchboard efficiently: answer incoming calls, screen calls, transfer to relevant personnel, and take/relay messages promptly.
• Maintain a log of all visitors and calls received.
• Assist with document photocopying, scanning, binding, and distribution of mail and internal documents.
• Support frontline operations with general administrative tasks.
• Uphold the corporate image and values of Services SETA in all interactions.
• Report any maintenance issues affecting reception services and ensure security procedures are followed.
• Handle basic troubleshooting of office equipment.
• Track performance metrics such as responsiveness to calls, visitor satisfaction, and compliance with reception standards.

Operational Excellence & Compliance

• Ensure compliance with corporate reception and customer service standards.
• Promote efficiency in managing incoming calls and visitor interactions.
• Gather stakeholder feedback on service levels and implement improvements.
• Ensure timely and accurate dissemination of messages and documents.

Requirements

• National Senior Certificate or equivalent (NQF 4) certification.
• Minimum of 1 year experience in a reception, customer service, or administrative role.
• Knowledge or experience within a SETA environment is an advantage.
• Strong communication, organisational, and problem‑solving skills.

How to Apply

To apply for this role, please visit the following link:

Apply Now – Services SETA