Customer Service Agent

FlySafair
Lanseria Airport, Gauteng

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Job Description

Join FlySafair as a Customer Service Agent, helping passengers with ticket sales, bookings, and flight changes while ensuring smooth operations during disruptions and cancellations.

Key Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes, explaining all rules and procedures.
• Handle flight disruptions and cancellations efficiently.
• Safeguard confidential information.
• Address customer complaints promptly and professionally.
• Escalate complex issues to the on‑duty supervisor.
• Deliver excellent customer service at all times.

Requirements

• Grade 12 or equivalent.
• Experience in airport or ticket sales.
• Willingness to work weekends, public holidays, and flexible shifts.
• Good computer skills and proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent customer‑service skills.
• Strong written and verbal English, with proper phone etiquette.
• Conflict‑resolution ability.

Personal Attributes

• Punctual and reliable.
• Patient, assertive, and trustworthy.
• Professional handling of confidential information.
• Excellent time management and ability to work under pressure.
• Customer‑focused and service‑oriented.

Application Guidelines

• Email applications are not accepted.
• Preference is given to members of under‑represented designated groups.
• If no feedback is provided within two weeks of the closing date, applications will be considered unsuccessful.
• FlySafair reserves the right to cancel the vacancy or appoint based on operational needs.

Job Details

Level: Junior
Type: Permanent
Salary: Market Related
EE Position: No
Location: JHB Lanseria

Closing Date: 5 December 2025

How to Apply

Please apply online: FlySafair Career Portal