Fidelity Services Group
Call Centre Agent – Line 1
Company: Fidelity Services Group
Location: Johannesburg, Gauteng
Job Type: Entry Level
Posted: Recently
Application Deadline: Open until filled
About the Role
Fidelity Services Group is seeking a dedicated and professional Call Centre Agent to join our Line 1 support team. This is an entry-level position perfect for someone who is passionate about providing excellent customer service and is looking to start their career in a dynamic and supportive environment. The main purpose of this role is to deliver superior service and support to both our internal and external customers through various channels including phone, email, and face-to-face interactions.
Key Responsibilities
- Answer inbound calls promptly and assist customers with their queries and concerns.
- Provide effective telephonic solutions, including troubleshooting technical issues.
- Respond to and resolve written correspondence and website inquiries from customers.
- Action and update customer requests accurately on our Listener system.
- Perform follow-up administrative duties such as emailing, completing paperwork, and liaising with other departments to ensure customer satisfaction.
- Work collaboratively with the team to meet service level expectations, quality standards, and productivity targets.
- Take ownership of escalated customer queries, ensuring they are resolved efficiently and followed up on.
Qualifications & Experience
- Matric certificate is essential.
- Must be computer literate with a good understanding of basic software applications.
- Previous customer service experience in a call centre environment is highly advantageous.
- Excellent verbal and written communication skills are required.
Who We Are
Fidelity Services Group is a leading provider of security solutions, committed to excellence and innovation. We value our employees and are dedicated to fostering a supportive and inclusive work environment. We encourage historically disadvantaged candidates and black female candidates to apply, as we are committed to diversity and equal opportunity in our workforce.
Please note: We reserve the right not to make an appointment for any advertised position. All appointments are made based on merit. If you have not been contacted within 10 working days from the closing date, please consider your application unsuccessful.
How to Apply
To apply for this exciting opportunity, please visit our official application portal.