FAIS Ombud
Adjudication Graduates
Company: FAIS Ombud
Job Type: Graduate Program (12-Month Contract)
Location: Pretoria, Gauteng
Work Level: Student
Salary: Market Related
Employment Equity: Yes
Reference Number: REC25_18
Posted: Recently
Application Deadline: 10 October 2025
About the Opportunity
The Office of the FAIS Ombud is offering an exceptional opportunity for graduates to join its prestigious Graduate Recruitment Programme. This is a structured 12-month training programme designed to develop a pipeline of highly competent professionals for the labour market. Successful candidates will be integrated into the core operations of the Office, specifically within the Case Management and Adjudication Department, and will receive comprehensive training under the guidance of a dedicated mentor.
Programme Overview
This programme is your gateway to a rewarding career in financial services dispute resolution. You will be immersed in the Ombud’s mission to resolve complaints from the public against financial service providers in a manner that is procedurally fair, informal, economical, and efficient. This hands-on experience is invaluable for any aspiring legal or financial services professional.
Key Benefits of the Programme
- Gain practical experience in a dynamic, target-driven environment focused on resolving complex financial disputes.
- Work alongside and learn from a team of experienced lawyers, financial planners, investigators, and negotiators.
- Receive dedicated mentorship and be part of an established, respected statutory office.
- Develop critical professional skills in analysis, negotiation, and impartial decision-making.
Key Performance Areas
As a Graduate Trainee, your responsibilities will include:
- Dispute Resolution: Facilitating fair negotiations and working towards equitable settlements between consumers and financial service providers.
- Case Evaluation: Conducting thorough and objective analysis of evidence, legal arguments, and financial documentation presented in complaints.
- Stakeholder Engagement: Interacting professionally and respectfully with all parties involved in the dispute resolution process.
- Timeliness & Efficiency: Managing a personal caseload effectively to ensure prompt adjudication and resolution of matters.
- Confidentiality: Maintaining the highest level of security and confidentiality for all case-related information.
- Fairness & Impartiality: Ensuring all decisions are unbiased, ethical, and free from any conflict of interest.
- Communication: Articulating rulings and explaining complex legal and financial concepts clearly and effectively to all stakeholders.
Requirements
To be considered for this programme, you must meet the following criteria:
- Must be a South African citizen with a valid South African ID document.
- Have completed an LLB degree.
- Practical Legal Training (PLT) will be a distinct advantage.
- Possess a passion for public service and a genuine interest in the financial sector.
- Have a strong academic record.
- Be resilient, able to work effectively in a stressful environment, and willing to learn and work extra hours when required.
- Be energetic, self-driven, and committed to meeting deadlines.
- Must be computer literate.
Application Process
Please note that correspondence will only be entered into with shortlisted candidates. The FAIS Ombud reserves the right not to make an appointment if a suitable candidate is not identified.
Recommended candidates will be required to undergo a comprehensive background check, which includes security screening and verification of all credentials.
The FAIS Ombud is an equal opportunity employer and is committed to the principles and goals outlined in its Employment Equity Policy.
How to Apply
Interested and qualified candidates must apply online via the official portal by the closing date.
Application Deadline: 10 October 2025
For any inquiries regarding this position, please contact Ms. Gontse Setseta at 012 762 5000.