Clerk (Customer Care)

Company: eThekwini Municipality

Location: Durban, KwaZulu-Natal, South Africa

Job Type: Permanent

Grade: T05

Department: Transport Communications And Marketing

Branch: Transport Promotions And Media

Reports To: Marketing Officer

Job Purpose

Provide customer support for public transport services and assist users with the EMV card fare payment system.

Key Responsibilities

• Answer public enquiries about public transport services and the EMV card.
• Educate customers on how to use the EMV card at eThekwini Transport Authority Customer Care Centres.
• Process applications for concession travel cards for pensioners, disabled and scholars.
• Handle replacement of damaged or defective EMV cards and transfer remaining value to new cards.
• Maintain an organised filing system.
• Keep records of queries/requests and report their status.
• Refer queries that cannot be resolved to appropriate personnel.

Core Competencies

• Attention to detail
• Influencing skills
• Ethics and professionalism
• Problem solving
• Organisational awareness
• Understanding of business processes
• Technology utilisation
• Interpersonal relationships
• Communication skills
• Client orientation and customer focus
• Resilience
• Learning orientation

Essential Requirements

• Grade 12 (NQF Level 4) or equivalent.
• Minimum 3 months relevant experience.
• Computer literacy.

Preferred Requirements

• 6 months relevant experience.

Benefits

• Housing Subsidy
• Leave entitlement
• Medical Aid
• Pension Fund
• 13th cheque (annual bonus)

Remuneration

Annual Salary: R162 855,60 – R211 405,80 (per annum)

Application Deadline

2025/11/28

How to Apply

Please visit the eThekwini Municipality eRecruit portal to submit your application:

Apply for job

For any inquiries, contact:

HREngrecruit/HCsystems
Phone: 031 311 7462 / 031 322 6050