Eskom
Assistant Officer Customer Relations
Company: Eskom
Job Type: Entry Level
Location: Worcester, Western Cape
Contract: Permanent
Remuneration: Market Related
Posted: September 23, 2025
Application Deadline: Open until filled
Position Summary
Eskom Transmission is seeking a dedicated and professional Assistant Officer for Customer Relations. This is an entry-level position based in Worcester, Western Cape. The successful candidate will play a crucial role in establishing and maintaining positive relationships with customers and stakeholders. The core function of this role is to act as a liaison between the Transmission Grid and both internal and external stakeholders, promoting public awareness of Eskom’s Transmission business, ensuring respect for Eskom assets, and highlighting critical safety issues related to electricity supply.
Key Responsibilities
- Stakeholder/Customer Relation Management: Build and maintain strong, positive relationships with all stakeholders, including customers, community members, and public officials.
- Liaise with Internal Customers: Work closely with internal departments to ensure customer and stakeholder expectations are met and that information flows efficiently.
- Customer Interface/Safety/Environment Awareness: Actively engage with the public to promote awareness of safety protocols and environmental considerations related to Eskom’s infrastructure and operations.
Skills and Competencies Required
Behavioral:
- Integrity
- Honesty
- Professionalism
- Trustworthiness
Leadership:
- Coaching and Mentoring abilities
- Team player
- Developing others
Knowledge:
- Transmission maintenance practices and procedures
- Customer relations best practices
- Business Management Systems
- Eskom servitude rights and practices
- Knowledge of the OHS Act (Occupational Health and Safety)
Skills:
- Excellent negotiation skills
- Computer literacy
- Strong interpersonal and presentation skills
- Leadership capabilities
- Effective customer interface techniques
- Analytical and conflict management skills
- Administration skills
- Valid Driver’s License (Code 8) and advanced 4×4 driving skills
Minimum Requirements
Qualifications:
National Diploma in Marketing, Finance, Commerce, Engineering, Social Science, Business Management, or Customer Service at NQF Level 6 with 240 credits.
Experience:
A minimum of 3 years of experience in Lines and Servitudes Inspections, with proven experience dealing with various stakeholders, particularly in communications and public administration.
EE/AA Statement
NTCSA is committed to equality, employment equity, and diversity. In accordance with its employment equity plan and targets, preference may be given to candidates from under-represented designated groups. NTCSA reserves the right not to make an appointment. Candidates with disabilities are strongly encouraged to apply.
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
NTCSA is committed to providing a smoke-free environment for its employees and visitors.
How to Apply
To apply for this position, please visit the official Eskom careers portal.