Dis-Chem Life
Traditional Call Centre Agent
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Dis-Chem Life
Purpose of the Role
Deliver outstanding customer service and product sales over the phone. As the first point of contact, you will quickly build trust, identify customer needs, and match them with the right Dis‑Chem Life products.
Role Summary
This is a fast‑paced, high‑volume sales position suited to people who thrive in a busy call centre. You will manage both warm and cold leads, guide callers through our simple sign‑up process, handle objections, and close sales confidently.
Key Responsibilities
- Sell Dis‑Chem Life products via inbound and outbound calls.
- Build rapport quickly, identify customer needs, and recommend suitable solutions.
- Handle objections effectively and close sales confidently.
- Meet and exceed daily, weekly, and monthly sales KPIs.
- Maintain detailed, accurate records of customer interactions in CRM systems.
- Ensure compliance with all relevant sales, regulatory, and company processes.
- Represent Dis‑Chem Life with professionalism and a customer‑first focus at all times.
Soft Skills
- Confident, persuasive, and engaging phone manner.
- Target‑driven and motivated by sales incentives.
- Empathetic listener who uncovers customer needs.
- Resilient, thriving under pressure in a competitive environment.
- Energetic team player with a positive, can‑do attitude.
Technical Skills
- Strong telephone sales and closing ability.
- Proficiency in handling objections and converting leads.
- Computer literacy and experience with CRM systems.
- Ability to work with both warm and cold lead lists.
Experience & Qualifications
- Matric / Grade 12 (essential).
- Minimum 1–2 years of call centre sales experience (life‑insurance sales a plus).
- Proven sales track record with consistent KPI achievement.
- Clear credit and criminal record.
- Availability for weekend work, when required.
- RE5 Certification – advantageous.
- COB Certification – advantageous.
- Reliable transport to and from the office.
Benefits
- Competitive base salary plus uncapped commission for top performers.
- Exclusive leads from the Dis‑Chem Life database and partners.
- Paid training and ongoing sales development.
- Supportive, energetic team culture focused on results and recognition.
- Opportunities for internal growth within Dis‑Chem Life.
- A performance‑driven, team‑focused environment that rewards results.
How to Apply
Please review the role details and submit your application through the link below. Open until filled.