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Telesales Consultant

A vacancy exists for a Telesales Consultant in the Johannesburg region. As a trusted national supplier of office and educational products, this company delivers customer-focused solutions across South Africa.

About the Position

As a Telesales Consultant, you will manage a designated customer portfolio through structured monthly engagement. This role requires a results-oriented individual with strong relationship management, product knowledge, and solution-oriented selling skills.

Key Responsibilities

Proactively engage clients via outbound calls, adhering to a monthly contact cycle and regional sales objectives.
Increase account basket value through cross-selling and product diversification.
Promote supplier campaigns and seasonal activations with confidence and clarity.
Accurately process orders and resolve queries, including backorder handling and quote follow-up.
Maintain detailed customer records and re-engage dormant accounts.
Support operational functions like credit note coordination and pricing structure adherence.

Desired Skills & Attributes

Excellent verbal communication and objection-handling capabilities.
Strong sales acumen with a focus on account growth and retention.
Attention to detail, especially in order processing and client documentation.
Customer-focused mindset with professional phone etiquette.
Self-driven with the ability to work independently while meeting performance KPIs.

Systems & Knowledge

Familiarity with the full product catalogue and pricing models (contract pricing, mark-ups, buyouts).
Working knowledge of ERP systems (AXAPTA preferred), CRM platforms, and Microsoft Office.

Qualifications & Experience

Matric (Grade 12) is essential.
Minimum 2-3 years in telesales or internal sales with proven target achievement.
Experience managing a fixed portfolio of clients is highly advantageous.