Road Accident Fund (RAF)
Officer: Complaints
Organization: Road Accident Fund (RAF)
Location: Centurion, Gauteng
Employment Type: Permanent
Salary: R434,656.00 per annum
Application Deadline: 30 September 2025
Job Reference: 6143
About Us:
The Road Accident Fund (RAF) provides essential coverage to South African road users, delivering compassionate rehabilitation and compensation services to accident victims while promoting road safety initiatives nationwide.
Position Overview:
We seek a dedicated Officer: Complaints to join our Strategy and Transformation division. This role focuses on maintaining compliant systems for managing stakeholder concerns and improving service delivery.
Key Responsibilities:
- Conduct thorough investigations into formal complaints
- Collaborate with cross-functional teams to gather relevant documentation
- Prepare detailed responses and resolutions for complainants
- Maintain comprehensive complaint tracking systems with real-time updates
- Develop organizational guidelines for complaint resolution processes
- Analyze complaint patterns to identify systemic improvements
- Provide expert guidance to staff on complaint resolution best practices
- Produce regular reports for management review
- Manage relationships with internal and external stakeholders
- Ensure compliance with RAF policies and regulatory requirements
Required Qualifications:
- Bachelor’s Degree/Advanced Diploma in Law, Compliance, or related field
- Minimum 3 years’ experience in complaint resolution or claims management
- Proven track record in investigative processes
- Strong understanding of regulatory compliance frameworks
Key Competencies:
- Excellent written and verbal communication skills
- Advanced problem-solving capabilities
- Proficiency in case management systems
- Strong mediation and conflict resolution skills
- Data analysis and reporting expertise
Employment Benefits:
- Total Employment Cost package structure
- Professional development opportunities
- Contribution to meaningful social impact
Equity Statement:
RAF promotes employment equity. Candidates with disabilities are specifically encouraged to apply.
Application Process:
Submit applications through the official RAF careers portal:
RAF Careers Portal
Note: Only shortlisted candidates will be contacted. Unsuccessful applicants will receive no communication 6 weeks post-deadline. Foreign qualifications require SAQA verification.