Client Service Consultant

Company: FNB South Africa
Location: Johannesburg, Gauteng
Job Type: Entry Level
Posted: Recently
Application Deadline: Open until filled

About FNB

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that we are incredibly proud of, all thanks to the people who make it happen. As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now is the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose

Guided by the FRG Promises, the Client Service Consultant is responsible for maintaining a high standard of client service within the Foreign Exchange Product House. The role involves providing customers with excellent service by ensuring they are served promptly, their needs are understood, and their requests are processed efficiently. You will also apply appropriate sales processes within the unit to achieve sales targets and convert leads into sales by opening active accounts to meet annual objectives.

Key Responsibilities

• Act as the first point of contact for clients seeking assistance with queries related to Forex payments (both inward and outward).
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Provide troubleshooting and technical assistance to clients.
• Build sustainable relationships and trust with client accounts through open and professional interactive communication.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Go the extra mile to engage clients effectively.

Ideal Candidate Profile

You are the ideal candidate if you have:

• A minimum of a Grade 12 certificate or a relevant tertiary qualification.
• 1–2 years of experience in dealing with high-level client queries related to Forex payments in a Client Care or Call Centre environment.
• Experience in the Financial Services or Banking industry (preferred).
• An understanding of processing Forex payments (inward and outward).

Personal Attributes

• A team player with strong collaborative skills.
• Ability to work effectively under pressure.
• Excellent interpersonal skills – a true people’s person.
• Strong written and verbal communication abilities.
• Attentive to detail and highly client-centric.

What We Offer

• Opportunities to network and collaborate with industry experts.
• A challenging and dynamic working environment.
• Opportunities to innovate and drive effective change.

How to Apply

If you are interested in taking the next step in your career, we encourage you to apply now. We look forward to engaging with you!

Please note: All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis, and this information will be kept confidential unless required by law to disclose it to other parties.

Apply for this position via the following link:
firstrand.wd3.myworkdayjobs.com