
Recruite
A company with a national footprint is seeking a Claims Handler. This role offers the opportunity to work within the Short Term Insurance industry, where your skills and experience will contribute to delivering exceptional client service.
Key Requirements
Education:
- Matric qualification
- Relevant NQF 5 qualification
- Completion of the RE 5 Examination Level 1
- Knowledge of Commercial and Personal Lines Class of Business
Experience:
- A minimum of 2 years of claims handling experience with a claims settling mandate
- At least 5 years of experience within the Short Term Insurance industry
Principal Responsibilities
- Register motor and non-motor claims for personal and commercial policies
- Appoint and manage assessors
- Ensure sufficient cover and accurate capturing and updating of data systems
- Handle and settle claims from start to finalisation
- Gather and verify information from clients and parties involved
- Examine claim details and policy coverage
- Consult with team members to determine claim outcomes
- Communicate claim decisions to clients in writing
- Refer complex claims to loss adjusters when necessary
- Determine claim merits based on investigation findings
- Settle claims within established parameters
- Gather necessary documentation for claim settlement or rejection
- Adjust reserves as needed
- Arrange car hire for clients when required
- Coordinate contractors to assist with document retrieval
- Manage the salvage process for motor and non-motor claims
- Follow up with loss adjusters and assessors
- Negotiate claims with clients, service providers, and the insurance market
- Maintain detailed, dated notes on claim discussions
- Address potential errors and omissions promptly
- Ensure completion and proper filing of claim files
- Update systems daily, including diaries and mail
- Provide prompt feedback and resolve complaints
- Submit reports and feedback to insurers as required
- Ensure a positive claims experience for clients
- Maintain relationships with clients, colleagues, and service providers
- Update policy information after claim completion
- Keep records of all reports submitted to clients
Desired Skills
- CLAIMS
- HANDLER
- SHORT TERM INSURANCE
Location
Bryanston