About the Position

A vacancy exists for a Bookkeeper/Collections Clerk at a leading Telecommunications company based in Durban. This is an exceptional opportunity to join a dynamic team and contribute to the financial operations of the organization.

Key Responsibilities

Manage debtors and creditors functions.
Prepare and manage purchase orders.
Capture supplier invoices, create new accounts, and handle supplier queries.
Verify information for supplier invoices and obtain necessary approvals.
Oversee digital collections processes, primarily through electronic messages and batch-driven workflows.
Optimize processes by creating and refining batch processes based on past results.
Proficiently use the customer management system and Peach Payment dashboards to extract data, run processes, and input results.
Coordinate with customer support teams to contact customers with overdue payments via electronic communication, reminding them of outstanding balances and negotiating payment plans when necessary.
Record and process payments received from customers, updating the accounting system accordingly.
Maintain accurate customer accounts, including payment histories and account statuses.
Prepare regular reports on collections activities, including collection rates, outstanding balances, and write-offs.
Perform data entry tasks by inputting relevant data into the company’s accounting system.
Reconcile receipts from the bank with Peach Payment reports.
Handle filing and other ad hoc administrative tasks.

Qualifications and Experience

Grade 12 Senior Certificate.
Relevant financial tertiary qualification in accounting.
Proficiency in Xero Accounting and Pastel Evolution.
2 to 5 years of relevant experience.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite, especially Excel.
Experience in debt collection or customer service is preferred.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Attention to detail and accuracy.
Persistent and results-oriented attitude.
Problem-solving skills to identify and resolve issues related to overdue payments.
Negotiation skills to establish payment plans and resolve disputes with customers.
Persistence in following up on overdue accounts and pursuing payment.
Empathy to understand the customer’s perspective and provide compassionate support.
Adherence to ethical guidelines and regulations related to debt collection.

Key Competencies/Characteristics

Self-starter with excellent communication skills.
High energy individual with a positive attitude.
Detail-oriented and proactive nature.
Able to work independently and within a structured team environment.
Ability to engage at a meaningful level with management.

Desired Skills

Debtors
Creditors
Invoicing

Work Experience

2 to 5 years of relevant experience.

Location

Durban (Durban CBD).