Bombela Operating Company (PTY) LTD
Customer Service Agent (x3)
Location: Midrand, Gauteng
Position type: Entry Level
Posted on: 10 November 2025
About the Role
Bombela Operating Company (PTY) LTD is looking for enthusiastic Customer Service Agents to work at the Gautrain station in Midrand. The role ensures a safe, reliable, and friendly travel experience for passengers through ticket sales, cash handling, and customer support.
Key Responsibilities
- Serve as the first point of contact for passengers.
- Sell tickets and manage cash transactions.
- Verify ticket validity and refer complaints to Customer Service Operations.
- Adhere strictly to all safety rules and station procedures.
- Restart, control, and monitor station equipment and systems as per operational procedures.
- Inspect station facilities—lighting, ticket vending machines, lifts, escalators—to ensure everything is functional.
- Coordinate with cleaning contractors to maintain station cleanliness.
- Respond to incidents and emergencies promptly.
- Report incidents or situations that could affect passenger flow to the OCC Manager.
- Perform any other duties as assigned.
Qualifications
- Grade 12 with maths and/or accounting.
- At least 2 years of customer service experience.
- Basic computer skills.
Required Skills & Traits
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork abilities.
- Ability to follow company procedures consistently.
- Quick and calm response to emergency situations.
Job Details
Working hours: Full time, shift-based.
Start date: To be agreed.
Working environment: Station area with established safety protocols.
Application Deadline
17 November 2025
How to Apply
To submit your application, please visit our careers portal: