Administrator: Retention & Maturities

Location: Centurion, Gauteng

Application Period: Open until filled

Company: Daimler Truck Southern Africa Ltd

About the Company

Daimler Truck Financial Services (DTFS) is one of the largest financial and mobility service providers in the commercial vehicle industry. In South Africa, we support customers with tailored financing and insurance solutions, enabling safer, greener, and more intelligent driving. With over 1,900 employees across 16 markets, our success is built on a strong, value‑based culture and a commitment to service excellence.

Job Overview

We are seeking an experienced Administrator to manage the end‑of‑life cycle of vehicle contracts. The role involves pre‑maturity, refinancing, and maturity processes, ensuring compliance with FAIS, FICA, and internal controls while delivering excellent customer service.

Key Duties & Responsibilities

• Contract Pre‑Maturity – Liaise with customers, dealers and internal teams to inform clients of end‑of‑term options and manage vehicle pre‑inspection.
• Contract Re‑Financing – Upload contract details to the point‑of‑sale system, submit documentation for credit assessment, handle refinancing in Sinbin, and manage settlement through the contract management system.
• Contract Maturity – Oversee grounding, final inspections, stocking documentation, return fee reconciliation, dispute resolution, and invoicing of residual values in line with departmental policies.
• Administration – Maintain accurate documentation, file records in compliance with FAIS and FICA, and process all activities promptly to avoid lost interest or additional costs.
• Customer Service – Provide clear, courteous communication, resolve queries, and ensure customers fully understand their obligations and options.

Experience

• 3–5 years in automotive financial services operations.
• Minimum 2 years experience in:
  • Stakeholder interfacing (dealers, customers, internal teams)
  • Financial contract restructuring

Knowledge & Skills

• Commercial vehicle finance fundamentals
• Asset‑based finance and arrears collections
• National Credit Act, FICA, CPA, FAIS Act regulations
• Accounting principles
• CMS (Contract Management System) and CLS (Legal & Collections System)
• Negotiation and dispute resolution
• Analytical and problem‑solving abilities
• Attention to detail and strong planning skills
• Excellent written and verbal communication
• Microsoft Office (Word, Excel, PowerPoint)
• Business acumen and assertiveness

Benefits

• Full‑time employment with a supportive, inclusive culture
• In‑house doctor
• Parking at the workplace
• Barrier‑free environment
• Canteen & cafeteria

Additional Information

We proudly support diversity and inclusion and provide equal opportunities to all qualified candidates. Foreign nationals must secure a valid work visa or permit according to the Immigration Act 13 of 2002.

How to Apply

Send your application and resume to dtfscareers@daimlertruck.com. For more detailed information about the role and the application process, visit our official job portal:

https://jobsearch.daimlertruck.com/index.php?ac=jobad&id=414029