Admin Associate – Springs Mall

Reference: HCH-3220

About the Position

The Admin Associate will support day‑to‑day operations at the Homechoice showroom located in Springs, Gauteng. You will handle customer enquiries, process payments and returns, manage store stock, and maintain a welcoming sales environment. Your main goal is to help the team increase sales through excellent customer service and efficient administration.

Key Responsibilities

• Provide friendly and accurate customer service, guiding customers through account opening, ordering and payment processes.
• Process customer payments, refunds and credits efficiently.
• Handle product returns and maintain store administration records.
• Oversee daily stock management and visual merchandising to keep the showroom attractive and fully stocked.
• Track and report on inventory levels and sales targets.
• Maintain housekeeping standards for a clean and safe shopping experience.
• Collaborate with the sales team to uncover and activate new business opportunities.

Requirements

• Grade 12/Matric or NQFL Level 3/4.
• Minimum 1 year of retail store experience.
• Minimum 1 year of administrative experience.
• Must not be debarred or declared not fit and proper under the FAIS Act.

What We Love About Our Team Members

• Positive, energetic attitude and enthusiasm for the role.
• Persuasive communication that helps achieve sales goals.
• Ability to work independently and as part of a team.
• Excellent communication with customers and colleagues alike.
• Strong analytical skills and attention to detail.
• Resilience and adaptability in a changing environment.

Behaviours We Value

• Empathy – put yourself in the customer’s shoes.
• Reliability – deliver on promises.
• Insight – provide solutions that meet customer needs.
• Ownership – treat the business as your own.
• Accountability – take responsibility for outcomes.
• Curiosity – explore new opportunities creatively.
• Timeliness – do the right thing at the right time.
• Team spirit – collaborate and support colleagues.
• Helpfulness – offer assistance whenever possible.
• Inclusiveness – create a welcoming environment.
• Enjoyment – find fun in daily tasks.

Job Details

Work Level: Skilled

Type: Permanent

Salary: Market Related

EE Position: No

Location: Springs, Gauteng

Application Deadline: Open until filled

How to Apply

To apply for this position, visit the following link: Homechoice Job Application.

Good luck and we look forward to hearing from you!