Call Centre Agent (New Customer Accounts Processing)
Mr Price Money
Job Overview
Join our customer service team as a crucial member responsible for delivering exceptional service in new account management. This role requires meticulous attention to detail and strong communication skills to support our growing customer base while maintaining compliance with financial regulations.
Key Responsibilities
- Process new customer account applications efficiently and accurately
- Handle customer inquiries via phone and email within service level agreements
- Verify employment details and personal information for account validation
- Maintain up-to-date customer records across multiple debtor systems
- Review financial documents for creditworthiness assessments
- Resolve application discrepancies through proactive customer communication
- Ensure strict compliance with data protection regulations (POPI Act)
Qualifications & Competencies
- Essential: Matric/Grade 12 certificate
- 1+ years experience in financial services call center environment
- Working knowledge of National Credit Act and CPA regulations
- Proven ability to analyze financial documentation
- Exceptional verbal/written communication skills
- Technical proficiency in CRM systems
- Strong problem-solving capabilities
- Detail-oriented work approach
Employment Type: Full-Time Position
Location: [Add location if available]
Application Deadline: Open until filled
How to Apply
Submit your application through our online portal:
Apply Online Now
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