Receptionist

Company: JLL

Location: Johannesburg, Gauteng

Job Type: Entry Level

Posted: 2025-12-03

Company

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About the Role

This role is primarily a hosting position, requiring standing, walking, and welcoming visitors during the day (at least 1 hour at a time). The position is based in the lobby, reception areas across the building, and meeting room floors where moving around is necessary.

Day‑to‑Day Responsibilities

• Work a hybrid approach across guest services, covering the main building reception, internal reception spaces, and the guest services hub.
• Communicate clearly with peers and management, ensuring accuracy and attention to detail in both verbal and written communication.
• Stay aware of business activity and keep team members updated.
• Report new, ongoing, or potential issues and complaints to the Guest Services Team Leader/Supervisor.
• Coordinate with security, facilities, and hospitality services.
• Follow security and health & safety procedures at all times.
• Provide a warm, courteous, and prompt welcome to all visitors, ensuring a consistent experience of service excellence.
• Host the main reception area, energise the space, and create lasting impressions.
• Offer local area information and act as a point of contact between clients and hosts, using a concierge approach.
• Serve internal and external VIPs, recognising and delivering service excellence.
• Liaise with PA/EA teams, clients, and visitors to create “wow” moments.
• Maintain immaculate visitor and client spaces and report any issues appropriately.
• Handle enquiries and requests in person, by telephone, or email in a timely, professional manner.
• Use empowerment for problem resolution while enhancing the visitor and client experience.

Desired Experience and Technical Skills

• At least 1 year experience in a front‑of‑house role within a corporate environment, 5‑star hotel, members club, or flagship airline.
• Self‑motivated and committed to service excellence.
• Operational knowledge of reception services, standard operating procedures, booking procedures, and internal/external communication methods.
• Empathy, excellent customer service, and practical skills.

Required Skills and Experience

• Skilled at guest/client service and striving for excellence.
• Comprehensive understanding of reception services and standard operating procedures.
• Excellent organisational skills and attention to detail.
• Computer literate, including MS Office.
• Initiative, ownership, and a positive “can‑do” attitude.
• Professional telephone etiquette and teamwork.
• Ability to work in a busy, pressurised environment while providing discreet, personalised service.

Application Deadline: Open until filled.

To apply, please visit JLL Careers.