Customer Care Consultant – Getworth

Job Details

• Position: Entry Level
• Location: Cape Town, Western Cape
• Posted: 2025-12-02 (Open until filled)

About Us

We are a first‑of‑its‑kind business that combines patented products with artificial intelligence to help customers buy and sell in the clearest, most efficient way. Our focus on technology, finance, and automotives drives us to create unique solutions that solve difficult challenges. We are a Consumer Brand committed to delivering an exceptional experience for those who choose to work with us. If expectations are unrealistic, we hold off – we only engage with customers who share our values of rationality, transparency, and fairness.

Why Work With Us

• Work side‑by‑side with a professional, experienced business team who value innovation and excellence.
• Be part of an ambitious, growing business that has built multiple successful ventures.
• Contribute your own ideas and insights in a culture that rewards initiative and results.
• Thrive in a fast‑paced environment that values hands‑on work over ivory tower thinking.

Perks

• Dynamic team environment
• Professional, yet relaxed culture
• Trendy, modern, comfortable office
• Opportunities for continuous learning
• Significant growth opportunities as the business expands
• Performance‑based incentive structures

Role Summary

You will join our Acquisitions team as a Customer Care Consultant, focusing on turning leads into firm prospects through telephone, email, WhatsApp, and SMS. The job requires an ability to work under pressure, meet targets, and support a range of projects.

Key Responsibilities

• Follow defined workflow procedures.
• Communicate with customers via phone, email, WhatsApp, and SMS.
• Filter acquisition leads to identify tangible prospects.
• Convert existing and prospective customers.
• Build trust-based relationships with customers.
• Support other departments as needed.

General Expectations

• Deliver an 11‑star customer service experience: convenient, transparent, professional.
• Quickly assimilate new information and concepts.
• Operate effectively in high‑pressure, peak periods.
• Continuously evaluate and improve processes.
• Maintain cost and effort efficiency while upholding professionalism.
• Communicate clearly, educate, and guide customers through the process.
• Make informed decisions in ambiguous situations and know when to seek help.

Minimum Requirements

• At least 2 years’ experience in a customer service role involving telephone communication.
• Valid driver’s licence.
• Clean criminal record.
• Excellent spoken and written communication skills.
• Fluency in English and Afrikaans (spoken and written); a third language is a plus.
• Proficiency in modern technology and systems.
• Strong customer service and problem‑solving abilities.
• Team‑player attitude with a target‑driven mindset.
• Basic knowledge of cars is a bonus.

Character Traits

• Strong relationship‑building skills.
• Effective multitasker.
• Well organized, diligent, and meticulous.
• Trustworthy, responsible, and self‑driven.
• Resilient, target‑focused, and understands objection handling.
• Professional demeanor with strong organization.

How to Apply

To apply for this position, please visit our careers page: motus.simplify.hr.