Customer Service Agent – Europcar

Location: Pietermaritzburg, KwaZulu-Natal

Company: Motus Corporation

Job Type: Entry level

Open until filled

About the Role

The role is to help the branch meet its targets by providing efficient and professional customer service. All tasks must follow company quality procedures.

Key Responsibilities

• Handle all customer check‑in and check‑out transactions.
• Make, amend, cancel and monitor reservations.
• Answer customer queries and offer excellent service.
• Perform general office duties such as recording fuel, VRV’s, overdue rentals, etc.
• Ensure vehicles and company property are secure and meet quality standards.
• Identify and report expired licences, due service and other issues.
• Maintain a clean, safe branch environment.
• Carry out other tasks as requested.

Minimum Experience

At least two years in front‑office or customer‑service roles.

Qualifications

NQF Level 4 (matric or equivalent).

Additional Requirements

• Code 8 driver’s licence with one year of driving experience.
• Computer literate.
• Willing to work overtime, shifts and weekends when needed.

Competencies

• Good spoken and written English.
• Excellent interpersonal and customer‑relations skills.
• Customer focus and initiative.
• Strong telephone and face‑to‑face selling skills.
• Ability to keep pressure in mind and manage time well.
• Attention to detail.
• Team‑player, works well with people from different backgrounds.

Personal Attributes

• Committed and professional appearance.
• Resilient under difficult situations.
• Energetic, self‑motivated and flexible.
• Driven to meet team and personal goals.
• Trustworthy and honest in all business dealings.

Ready to apply? Apply here.