Reservations Clerk / Receptionist

Company: Orion Group

Location: Broederstroom, North West (near Hartbeespoort)

Job Type: Entry Level

Posted: 27 November 2025

We are looking for a skilled Reservations Clerk / Receptionist for our hotel in Broederstroom. The role is an entry‑level position that requires 3+ years of experience in hotel reservations and front‑desk duties. The ideal candidate lives in the Broederstroom or Hartbeespoort area and has excellent communication and customer service skills.

Key Responsibilities

• Answer guest calls and handle email inquiries about reservations.
• Use the hotel’s booking system to confirm, modify or cancel reservations.
• Work the front desk – greet guests, check them in and out, and provide information about the hotel.
• Keep accurate records of all bookings and guest requests.
• Collaborate with housekeeping, maintenance and other teams to meet guest needs.
• Handle payments and issue receipts using the POS system.

What We Require

• Minimum 3 years of experience in hotel reservations or front‑desk work.
• Strong interpersonal skills and the ability to communicate politely with guests.
• Comfortable using reservation software (e.g., Opera, Hotelogix) and Microsoft Office.
• Matric (high school) education or higher.
• Local or able to commute from the Broederstroom/Hartbeespoort area.

Benefits

• Competitive salary based on experience.
• Learning and growth opportunities within Orion Group.
• A friendly team that values excellent service.

How to Apply

You can apply online at the link below. If you have any questions, please email hr@oriongroup.co.za.

Apply Now

Position Open Until Filled.