Claims Administrator (Lumkani)

About the role

We are looking for an experienced Claims Administrator to join Lumkani, an affiliate of Hollard. The ideal candidate is detail‑oriented, organised, and able to manage workload efficiently while delivering professional, empathetic customer service. You should understand claims procedures, policy terms, and basic financial documentation, and be able to register, validate and process claims accurately within required timelines.

The role requires confidence with MS Office, precise record‑keeping, clear communication with clients and service providers, and the ability to handle confidential information with integrity. You must be able to identify potential risks or fraud, raise complex cases appropriately, and perform well under pressure as a reliable, solutions‑focused team member.

Who We Are

Lumkani uses IoT technology to mitigate household risks and provide financial services to previously under‑served markets in South Africa. We offer short and long‑term insurance to increase resilience in low‑income households and help our clients thrive. As a young company, we encourage innovation, experimentation, and continuous improvement in everything we do. Our high‑functioning teams are based in Johannesburg and Cape Town.

Why Work With Us?

A‑players at Lumkani enjoy daily engagement with senior management and peers across the organisation. You’ll have a platform to suggest process improvements, build great customer experiences, and grow personally and professionally in a fast‑moving environment.

Key Responsibilities

• Conduct thorough phone assessments with claimants to gather necessary information.
• Manage the entire claim process from intake to resolution, ensuring timely and accurate processing.
• Maintain and manage a backlog of claims to meet turnaround targets.
• Review, verify and maintain all required documentation to ensure compliance with policies and regulations.
• Provide exceptional support to claimants, addressing inquiries and resolving issues promptly.
• Coordinate external assessors to validate in‑field claims assessments.
• Accurately enter and update claims data in the management system.
• Collaborate with other departments and stakeholders to facilitate seamless claim resolution.
• Generate and maintain reports on claim status, trends, and metrics as required.

Application Details

To apply, please visit the following link: Apply for job.

Application deadline: Open until filled.