AVBOB
Member Value Rewards Internship – Richards Bay, Empangeni, Dundee, Ixopo, Tongaat, Kokstad (KwaZulu‑Natal)
Company: AVBOB (AVBOB Mutual Assurance Society)
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Reference Number: MVR/KZN
Program: 2024/25 Twelve‑month Internship Programme
Location: Richards Bay, Empangeni, Dundee, Ixopo, Tongaat, Kokstad – all within KwaZulu‑Natal
Duration: 9 to 12 months
Opening: Immediately – open until filled
Job Category: Internship – Junior level – Contractual – Market related salary
About AVBOB
AVBOB Mutual Assurance Society has a history of over 100 years. We are customer‑centric and offer employees access to a personal assistance programme and wellness initiatives. We value employee development and reward excellent performance.
What You Will Do
- Deliver a friendly and professional client service experience at our branches.
- Handle client enquiries, document activities and outcomes, and keep records accurate.
- Escalate complaints or complex queries to supervisors and branch managers promptly.
- Provide technical assistance on AVBOB Member Value products and services.
- Build and maintain good client relationships by checking in regularly and following up on active processes.
- Maintain client records and document all procedures.
- Use post‑service surveys to spot potential service concerns and take proactive steps.
- Spot emerging trends in client services and advise the team on how to use them.
- Recommend product improvements based on client feedback.
Who We Are Looking For
Qualifications
Applicants should hold one of the following qualifications:
- Financial Degree
- Accounting or Economics Degree
- BSc in Information Systems
- Marketing Management Degree
- Business Administration Degree
Skills and Experience
- Understanding of data analytics
- Sales experience – advantage
- Customer service experience – advantage
- Problem‑solving skills
- Ability to work under pressure and stay resilient
- Strong written and verbal communication
Core Competencies
- Excellent customer service
- Team player
- Customer‑focused mindset
- Good communication
- Analytical thinking
- Patience
Equal Opportunity
AVBOB is an equal‑opportunity employer. Persons living with disability are encouraged to apply. We consider only suitably qualified candidates who have not previously served as interns at AVBOB. Only successful candidates will be contacted.
How to Apply
Send a comprehensive CV/Resume, a copy of your ID, and copies of your Grade 12 certificate and tertiary qualification (or recent academic records) through the link below. Note that the position is open until filled.