Switchboard Operator

Reference Number: SLP/091-25

Job Overview

We are looking for an experienced Switchboard Operator to join our team in Johannesburg. The successful candidate will handle incoming calls, screen and transfer them, manage callbacks, and perform general office administration.

Location

Johannesburg, Gauteng

Salary Grade

Admin Clerk

Reporting

Reports to: National Switchboard Manager

Employment Type

Permanent – Junior level – Work Level: Junior

Working Hours

• Monday to Friday: 08:00 – 16:30
• Alternate Saturdays: 09:00 – 12:30

Key Responsibilities

• Answer and greet callers in a friendly and professional manner.
• Verify and update member details in Pinnacle.
• Screen and redirect calls to the appropriate department.
• Create callbacks for staff when they are unavailable.
• Take messages for callers who wish to join Scorpion, and email them to the relevant person or department.
• Report any telephone, queue, or technical issues to the manager.
• Assist with ad‑hoc duties as requested.
• Perform general office administration tasks.

Requirements

Education

• Matric (Grade 12) or equivalent qualification.
• Post‑matric experience or qualification in office administration is a plus.

Experience

• 1–3 years in a switchboard environment.

Other Conditions

• Regular office environment; no health or safety risks.

Essential Competencies

• Knowledge of Scorpion products and company structure.
• Excellent telephone and communication skills.
• Strong customer focus and quality orientation.
• Ability to work under pressure and remain organized.
• Telephone etiquette, accuracy, attention to detail.
• Computer literacy and excellent listening skills.
• Professional business etiquette and time‑management.
• Teamwork and organisational awareness.
• Willingness to relocate.
• Self‑confidence and stress tolerance.

Application Process

Send your updated CV to recruitment@scorpion.biz and quote reference number SLP-091/25 in the subject line.

For those who prefer an online application, please click the link below.

Application Deadline

Friday, 28 November 2025 (or open until filled if the position remains vacant)

Employment Equity

We are committed to promoting equity in accordance with our Employment Equity Plan and ask that applicants provide an indication of their race, gender, and disability status. Family relatives are strictly prohibited from being employed together.

Privacy

Scorpion Legal Protection safeguards your personal data with appropriate security measures and will only use your information for recruitment purposes.

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