Call Centre Agent

Company: FNB South Africa

Location: Randburg, Gauteng

Job Type: Entry Level

Posted: 2025-11-21

Application Deadline: 12/12/25

Job Description

FNB is looking for a Call Centre Agent to join our Commercial National Sales and Service team in Randburg. This role is perfect for someone who enjoys helping customers and thrives in a fast‑moving environment.

Key Responsibilities

• Respond to customer queries via phone, email and live chat, ensuring full resolution.
• Follow up with customers and other stakeholders until issues are resolved.
• Make outbound calls to collect missing documents or follow up on incomplete cases.
• Adhere to schedules and meet or exceed Service Level Agreements (SLAs).
• Identify and report risks or compliance issues for investigation.
• Keep accurate records of customer interactions and actions taken.
• Support a culture of service excellence and continuous improvement.

Required Qualifications

• Matric (Grade 12) or higher.
• NQF Level 5 qualification that is FAIS accredited (mandatory).
• At least one year of call centre or customer service experience in the financial services sector.

Desired Skills

• Analytical thinking.
• Attention to detail.
• Strong verbal and written communication.
• Team‑player attitude.

What We Offer

• Innovative and supportive work environment.
• Opportunities for personal and professional growth.
• Collaborative teams that value diversity and creativity.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank welcomes applicants with disabilities and will keep any disclosed information confidential unless required by law.

How to Apply

To apply for this position, please visit the following link:

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