Amazon
Cloud Support Associate Internship
Company: Amazon
Location: Cape Town, Western Cape, South Africa
Type: Internship (6 months)
Start Date: March 2026
Application Deadline: Open until filled
About the Role
The Amazon Web Services (AWS) Support Team is looking for a curious and motivated student or recent graduate to join us as a Cloud Support Associate Intern. Over a six‑month period you will work with a global team to help customers solve real‑world cloud challenges, learn cutting‑edge technologies, and develop the skills that are in high demand.
Key Responsibilities
- Support and troubleshoot customer issues through telephone, e‑mail and live chat.
- Apply structured problem‑solving techniques to identify root causes and deliver effective solutions.
- Collaborate with AWS engineers worldwide on complex support incidents and development of new tools.
- Design, build, and deploy scripts or small applications that improve support processes.
- Work on process‑improvement projects and contact‑deflection initiatives.
- Participate in cross‑functional hiring and training activities.
- Engage with senior engineers to gain insight into AWS architecture and best practices.
What You’ll Do Day‑to‑Day
The Cloud Support Builder will spend the day helping customers by:
- Receiving and responding to support tickets across multiple channels.
- Conducting in‑depth troubleshooting to diagnose cloud infrastructure problems.
- Using your scripting skills to automate repetitive tasks.
- Documenting findings and solutions in a clear, customer‑friendly manner.
- Collaborating with teammates to create knowledge‑base articles and workflow improvements.
Benefits & Opportunities
- Competitive stipend and a professional learning environment.
- Hands‑on experience with AWS technologies and certifications.
- Mentorship from experienced engineers and access to leadership sessions.
- Networking opportunities with fellow interns and AWS employees.
- Participation in speaker series, intern panels, and Amazon writing skill workshops.
- Inclusion in Amazon’s diversity initiatives and employee resource groups.
How to Apply
We welcome applicants who are committed to diversity, equity, and inclusion. All applicants must be eligible to work legally in South Africa and submit a copy of a valid ID, passport, or work permit if required.
If you have a disability and need an accommodation during the application or hiring process, please visit Amazon’s accommodation page.
Requirements
Basic Qualifications
- Currently enrolled or recently graduated from a higher‑education programme in a technology field (NQF level 4–6).
- Basic knowledge of at least one scripting language (Python, Perl, Ruby, or shell).
- Basic understanding of networking concepts, databases, and operating systems (Windows/Linux).
Preferred Qualifications
- Familiarity with internet fundamentals and cloud computing concepts.
- Basic knowledge of database, storage, and big‑data concepts.
- Understanding of networking fundamentals: CIDR, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT.
- Comfortable working in a Linux/Unix environment.
- Prior customer‑facing experience.
Apply Now
To apply, click the link below and complete the online application process: