Administrator – Service Advisor – Mercedes Benz

Motus Corporation – Bryanston, Gauteng

Posted: 7 – Open until filled

About the Role

We are looking for an experienced Service Advisor to join our Mercedes-Benz dealership in Bryanston. The successful candidate will report directly to the Service Manager and will be responsible for maintaining high levels of customer service, managing the daily operations of the service department, and ensuring that all vehicles are handled efficiently and securely.

Key Responsibilities

• Coordinate the workflow between service advisors, foremen, technicians, and customers.
• Provide accurate and timely updates to customers on booking status and service progress.
• Manage workshop opening and closing procedures each day, ensuring all security protocols are followed.
• Secure all vehicles in the workshop – lock them in the depot and store keys in the key safe.
• Ensure job cards are signed, complete, and compliant with Mercedes-Benz Service Agreement (MBSA) requirements.
• Assist technicians with quotations and provide timely advice.
• Support the Controller, Foreman, Service Manager, and Service Receptionist in all day‑to‑day tasks.
• Track and follow up on parts orders, aiming to receive them within a 5‑day turnaround time, as per Mercedes-Benz of South Africa standards.
• Arrange for vehicles with specific complaints to be test‑driven with a Foreman or Quality Controller before delivery.
• Maintain continuous communication with customers about progress, delays, and any concerns.
• Plan the daily schedule and record non‑warranty claims.
• Manage Work In Progress (WIP) and monitor cash outstanding.

Required Qualifications

• Minimum Grade 12.
• Computer literate – experience with Kerridge or a similar system is preferred.
• 2–3 years’ experience in a similar role.
• Preferably a Mercedes-Benz certified Service Advisor.
• Knowledge of the motor industry is an advantage.

Skills & Personal Attributes

• Self‑driven, resilient, and able to cope with pressure.
• Integrity and professionalism.
• Strong teamwork and interpersonal skills.
• Excellent communication and problem‑solving capabilities.

Benefits

• Competitive market‑related salary plus incentive.
• Provident Fund – 7.5% of basic salary + 8% company contribution.
• Medical Aid – 50% shared.

How to Apply

To apply for this position, please visit motus.simplify.hr.

Application deadline: Open until filled.

Location: Bryanston, Gauteng