Tsebo Solutions Group
Help Desk Operator
Company: Tsebo Solutions Group
Location: Durban, KwaZulu-Natal
Job Type: Entry Level
Posted: 18 November 2025
About the Role
The Help Desk Operator is the first point of contact for customers and internal staff. This role requires quick, polite telephone service, accurate record keeping and the ability to coordinate with technical teams to resolve issues.
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Log call details – caller information, fault description and location – accurately.
- Classify, prioritise and assign calls according to company help‑desk procedures.
- Update call notes and close tickets when the issue is resolved.
- Follow up on call progress with internal teams and external service providers.
- Escalate calls approaching the restore time and report any performance issues.
- Handle difficult callers with respect and use escalation procedures when necessary.
- Generate reports as requested by the Operations Manager.
- Provide feedback on help‑desk issues and overall performance.
- Adhere to Tsebo’s SHEQ standards (ISO 9001, ISO 14001 & ISO 18001).
Skills & Competencies
- Basic computer skills: MS Word, Excel, Access.
- Excellent telephone etiquette and good communication skills.
- Strong attention to detail.
- Ability to manage multiple tasks and work under pressure.
- Professional, friendly and customer‑focused attitude.
Qualifications
- Grade 12 (Matric).
- Secretarial or Telephonist Certificate/Diploma is an advantage.
- 1–2 years’ experience in a similar role.
Application Details
Open until filled.
How to Apply
Please submit your application through the following link: