Academic Operations Administrator (X4)

Location: Pretoria, Gauteng

Posted: 18 November 2025

Type: Entry Level

Open until filled

About Us

The Independent Institute of Education (IIE) Rosebank College is part of the ADvTECH Group – Africa’s leading private education provider. Since 1909, we have grown to serve more than 30 000 students nationwide. We are committed to academic excellence, strong student support, and innovative learning environments.

Job Summary

As an Academic Operations Administrator, you will keep student records accurate, support the Sales and Support Teams, manage orders and inventory, and help improve our administrative processes. Your work will help students succeed and enable the college to maintain high quality standards.

Key Responsibilities

• Support Centre Administration
  • Implement support‑centre plans and keep campus staff updated.
  • Communicate clearly with staff and resolve issues promptly.
  • Act as first responder to technical or operational problems.
  • Maintain the student database, registers, and reports.
  • Keep detailed financial and customer records.
• Student Support
  • Respond to student queries within the agreed SLA.
  • Store student documents electronically and in hard copy.
  • Process student registration and assessment applications.
• Order and Inventory Management
  • Receive, verify, and process product orders accurately.
  • Communicate order status and resolve customer questions.
  • Manage inventory levels and coordinate with procurement.
  • Handle returns, exchanges, and warranty claims.
• Product Knowledge & Communication
  • Understand product offerings and technical specifications.
  • Provide informed recommendations to customers.
  • Maintain a professional, customer‑focused tone in all interactions.
• Documentation & Reporting
  • Keep accurate records in the CRM system.
  • Generate regular sales, order, and inventory reports.
• Process Improvement
  • Identify and propose ways to streamline administrative work.
  • Collaborate with cross‑functional teams to implement changes.
• Project Support
  • Execute projects assigned by the line manager.
  • Provide feedback and participate in review meetings.

Minimum Requirements

• Qualifications
  • Matric (NQF Level 4)
  • Higher Certificate in Administration (NQF Level 5) preferred
• Experience
  • 1–2 years in office administration, personal assistance, or student administration.
  • 1–2 years dealing with customer queries and reporting.
  • Demonstrated attention to detail and quality assurance.
• Core Competencies
  • Understanding of South African higher education systems and regulations.
  • Excellent time management and ability to meet deadlines.
  • Strong attention to detail and customer‑service orientation.
  • Adaptability to change and a team‑player mindset.
  • Effective verbal and written communication skills.

Salary

Competitive and aligned with market standards.

Equal Opportunity Employer

Rosebank College welcomes all qualified candidates. Preference will be given to employees on the Employment Equity register and South African candidates.

How to Apply

To apply, please click the button below or visit the application link on your computer.