Armed Response Officer

Company: Fidelity Services Group

Location: Port Elizabeth, Eastern Cape

Posted: 2025‑11‑17

Job Type: Entry Level

Position Overview

This role is for a Vehicle Patrol Officer responsible for patrolling client sites and responding to any alerts or emergencies forwarded from the monitoring centre.

Key Responsibilities

• Familiarise yourself with the patrol area and client premises.
• Maintain response times as required by management.
• Utilise the shortest and safest routes within the area.
• Conduct thorough security checks of client sites.
• Follow up with clients after serious incidents and provide assistance.
• Pay special attention to all radio calls and adhere to standard operating procedures.
• Assist with problem resolution and complaints handling.
• Perform public relations duties, including introductory calls to new clients.
• Ensure the safety and welfare of clients at all times.
• Show empathy and listen attentively to client concerns.
• Provide full feedback to clients when necessary.
• Maintain professional appearance and uniform etiquette.
• Participate in daily parade and comply with standing operating procedures.
• Keep the crime‑investigation vehicle in a clean and presentable condition.
• Complete daily or weekly checklists and maintain personal hygiene.
• Document and submit comprehensive reports and feedback as requested.
• Follow correct radio procedures as prescribed by ADT Security.
• Ensure accurate and timely communication of information both upwards and downwards.
• Mention that the workstation or office remains neat and tidy.
• Attend all mandatory meetings and training sessions.
• Acquire expert knowledge of all aspects pertaining to the position.
• Refrain from using the company telephone for personal calls.

Qualifications and Experience

• Grade 10 education.
• PSIRA Registered Grade C & AR.
• Firearm competency.
• Valid driver’s licence held for at least 2 years.
• Master driver capabilities (preferred).
• Knowledge of the local area.

Desired Attributes

• Strong communication and interpersonal skills.
• High level of integrity and reliability.
• Ability to work independently and as part of a team.
• Commitment to safety and professionalism.

Company Commitment

Fidelity Services Group (Pty) Ltd is committed to fair practice, ethical business conduct, and the continuous development of its people. We encourage historically disadvantaged and black female candidates to apply. Preference is given to existing employees; all candidates are considered on merit.

How to Apply

Open until filled. To apply, please visit: fidelityservicesgroup.simplify.hr.