Administrator – Discovery Limited

Location: Sandton, Gauteng

Job Type: Entry Level

Posted: 8 (Open until filled)

About the Job

Discovery Life is a fast‑paced, innovative part of Discovery that offers risk assurance to individual clients. This role supports the administration of individual funeral policies, working closely with an external service provider to ensure accurate and timely processing for clients and financial advisors.

Key Purpose

Provide support for the administration of funeral policies, maintaining reports and collaborating with the outsource partner following established procedures.

Key Outputs

• Deliver customer service to direct clients, handling inquiries such as adding or deleting lives assured, updating premium mandates, contact or beneficiary details, sending policy information, and providing forms.
• Assist clients and financial advisors with credit control queries, including statements, payment arrangements, and refunds.
• Address customer complaints and route escalations to team leaders or managers.
• Offer ‘How to’ guidance to financial advisors regarding the individual funeral product.
• Prepare and send weekly, monthly, or daily reports to financial advisors and franchises.
• Maintain required reports and statistical data.

Personal Attributes & Skills

• Logical and analytical problem‑solving abilities.
• Numeracy and comfort working with numbers.
• Excellent interpersonal, verbal and written communication skills.
• Responsibility, accountability, and ownership mindset.

Qualification & Experience

• Completed Matric (Grade 12).
• Customer service experience (preferred).
• Post‑matric qualification (preferred).
• Computer skills: Microsoft Word, Excel, Outlook.

Employment Equity

Discovery Limited is an equal opportunity employer and encourages applications from candidates with various disabilities and from all qualified individuals.

How to Apply

To apply, visit: careers.discovery.co.za