Service Advisor – Clicks Group

• Job Type: Entry Level
• Location: Soweto, Gauteng
• Posted: 15 November 2025

About the Company

Clicks Group is a leading health and beauty retailer in South Africa. We are committed to providing excellent service at every point of sale and to creating a positive shopping experience for all our customers.

Position Summary

The Service Advisor will lead and manage the day‑to‑day operations at the point of sale. This role ensures efficient service, accurate cash handling, effective stock management, and a high level of customer satisfaction.

Job Objectives

• Direct and control all POS operations in a timely and effective manner.
• Ensure safe management of stock and cash, minimize shrinkage, and maintain high housekeeping standards.
• Train and motivate shop assistants and cashiers to deliver service excellence.
• Maintain adequate staffing in line with schedules, company policies, and labour legislation.
• Resolve customer queries efficiently and in accordance with company policy.
• PROMOTE the Clicks Clubcard and help achieve participation targets.
• Implement security measures, cash controls, and returns policies to reduce stock loss.
• Represent the Clicks brand with a friendly, professional presence.
• Support the group’s vision by living and promoting our values.
• Stay updated on product ranges, promotions, and events to provide accurate information to customers.

Knowledge Required

• Understanding of financial management principles.
• Background in retail/FMCG and knowledge of merchandising and promotion principles.
• Familiarity with stock, cost, risk, and compliance management procedures.
• Strong customer service knowledge.
• Knowledge of labour legislation and industrial relations practices.
• Experience with competency‑based interviewing.

Key Skills

• Results‑oriented and target driven.
• Excellent managerial and organisational skills.
• Strong problem‑solving ability.
• Customer‑focused, with good communication skills.
• Computer literate and numerically proficient.

Core Competencies

Essential

• Leadership and supervision.
• Building relationships and networking.
• Delivering results while meeting customer expectations.

Desirable

• Ability to follow procedures and instructions.
• Collaboration and teamwork.
• Analytical thinking.
• Effective planning and organisation.
• Resilience under pressure and setbacks.

Education and Qualification

Minimum Requirements

• Grade 12.
• Relevant retail or business management qualification (for external applicants).

Desirable

• Mathematics 50% and English 50% at Grade 12 level.

Application Deadline

Kindly submit your application by 21 November 2025. After this date, the position will remain open until filled.

How to Apply

To apply, please visit the Clicks Group Careers page: https://careers.clicksgroup.co.za.