Customer Services Information Officer

Company: eThekwini Municipality

Location: Durban, KwaZulu-Natal, South Africa

Job Type: Permanent

Grade: T12

Department: Regional Administration – Research Centre

Reporting To: Manager (Research & Statistics)

Job Purpose

Coordinate statistical and general knowledge information within the Directorate, ensuring effective dissemination and strategic use of information tools to support customer service initiatives.

Key Responsibilities

• Manage personnel and staff performance.
• Coordinate and disseminate information.
• Collaborate with marketing to implement corporate branding.
• Oversee statistical data coordination.
• Address complaints and analyze customer insights to enhance service quality.
• Support project implementation and policy development within the Directorate.

Competencies

• Technical Communication
• Conceptual Thinking
• Information Management
• Planning & Organising
• Information Measuring & Monitoring
• Technology Usage
• Programme & Project Management
• Information Products & Reporting
• Investigation of Complaints
• Interpersonal Relationships
• Problem Solving
• Strategic Capability & Leadership

Essential Requirements

• Diploma (NQF Level 6) in Information Management, Knowledge Management, or a related field.
• Valid motor vehicle driving licence.
• At least 4 years of relevant experience.
• Computer literacy.

Preferred Requirements

• Degree (NQF Level 7) in Information Management, Knowledge Management, or a related field.
• At least 5 years of relevant experience.

Benefits

• Housing subsidy
• Annual leave
• Medical aid
• Pension fund participation

Remuneration

R462 393.60 – R600 186.12 per annum (inclusive of a 13th cheque)

Application Deadline

Open until filled (closing date: 28 Nov 2025)

Contact

Human Resources Directorate – Phone: (031) 322 7701 (for job enquiries) / (031) 322 6050 (for system issues)

How to Apply

To apply for this position, please visit the eRecruit portal: https://durbangov.erecruit.co/candidateapp/Jobs/View/ETH251106-5?source=ispanitheplug