Agent: Customer Service – Europcar, Umhlanga

Job Description

The purpose of this position is to support the branch’s targets by delivering efficient and professional customer service in accordance with company quality management procedures.

Key Responsibilities

• Handle all aspects of customer check‑in and check‑out rental transactions, following company, quality control, claims and accident procedures.
• Create, amend, cancel and monitor reservations as required.
• Provide excellent customer service, addressing queries both in person and over the phone.
• Perform administrative duties such as capturing fuel records, VRV’s, non‑revenue items, following up on overdue rentals, scanning, partial billing, fleet movement control, and claims reporting.
• Manage rental deposits and record all customer lost property recoveries.
• Oversee security and quality control of vehicles and company property.
• Identify and report expired licenses, due vehicle service and any issues that do not meet quality standards.
• Maintain a clean and organized branch environment, adhering to housekeeping standards.
• Carry out additional duties as requested.

Minimum Experience

At least 2 years in front‑office or customer service roles.

Minimum Qualification

NQF Level 4 (Matric or equivalent).

Additional Requirements

• Code 8 driver’s licence with a minimum of 1 year of driving experience.
• Basic computer literacy.
• Willingness to work overtime, shifts, and weekends as required.

Competencies

• Strong verbal and written communication in English.
• Excellent interpersonal skills, articulate and well‑spoken.
• Customer‑focused with initiative.
• Proficient telephone and face‑to‑face customer relations and counter‑selling skills.
• Ability to handle pressure, manage time effectively, and demonstrate a sense of urgency and commitment.
• High accuracy and attention to detail.
• Team player, adept at working with people of diverse cultures and backgrounds.

Personal Attributes

• Committed and professional in conduct and grooming.
• Highly resilient under adversity, long hours, and customer conflict.
• Energetic, self‑motivated, and flexible during peak periods.
• Driven to achieve individual and team goals.
• Trustworthy, responsible, honest, and ethical in all business dealings.

Application Deadline: Open until filled.

To apply for this job, please visit: rental.simplify.hr.