Operations Support Administrator (Retail)

Company: Hollywoodbets – one of South Africa’s leading betting and gaming brands.

Location: Umhlanga, Durban, KwaZulu-Natal

Job Type: Entry level (1–3 years of experience is preferred)

Application period: Open until filled.

About the Role

As a member of Hollywoodbets’ Purple Team, you will support the smooth operation of our retail activities. You will manage a range of administrative tasks, helping to keep our systems accurate, processes efficient, and the team productive.

What We Offer

• Innovative and authentic team culture, focused on reaching ambitious goals.
• Fast‑paced, vibrant environment that encourages creativity and learning.
• Clear development plans to help you grow your career.
• Opportunity to work with an established brand that is expanding across Africa and the UK.

Your Responsibilities

• User Rights Management: Validate and update user rights and roles in SyX & HIS systems, communicate changes to IT, and maintain accurate records.
• Branch Creation and Closure: Handle all stages of opening and closing new branches, ensuring updates on all necessary platforms.
• Operational Database Maintenance: Maintain the HIS database, managing Self‑Exclusions, Customer Bans, and Terms & Conditions for data accuracy and compliance.
• Voucher Process: Print, distribute, and record approved vouchers within specified timelines.
• Regional Information: Regularly update and maintain regional data accessible to relevant departments.
• Branch Visits: Conduct visits to understand operations, address issues proactively, and identify improvement opportunities.
• Report Consolidation: Prepare and consolidate reports requested by management, providing actionable insights.
• Continuous Improvement: Learn and implement new techniques to enhance operational efficiency.
• Ad‑hoc Support: Assist the Retail Operations & Management Team with administrative tasks, ensuring timely completion.

What You’ll Need

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Bonus Qualifications

• 1–3 years of administrative management experience.
• Valid driver’s licence.
• Relevant diploma or degree.

How to Apply

To apply for this position, please visit the following link:

Apply here

Only candidates who meet the minimum requirements will be considered. If you do not hear from us within 30 days, please consider your application unsuccessful.