Airports Company South Africa(ACSA)
Client Liaison Officer
Company: Airports Company South Africa (ACSA)
Location: Gauteng, South Africa
Job Type: Entry Level
Posted: 5 seconds ago
About the Role
The Client Liaison Officer will report to the Assistant Manager – Car Park. The role focuses on maintaining high safety, quality and customer service standards across the Landside area of the airport.
Key Responsibilities
- Conduct audits, identify deviations and follow up to ensure corrective actions are completed.
- Inspect daily the availability and functionality of Landside building infrastructure (QMS).
- Detect and monitor events in collaboration with other departments, reporting any deviations.
- Review process and system efficiency in Landside operations (throughput and dwell time) and recommend or implement improvements.
- Investigate escalated customer queries, provide feedback to customer service, and resolve issues.
- Respond promptly to accidents and incidents within the Landside environment.
- Perform routine walkabouts of the entire Landside area.
- Manage shuttle service operations, ensuring on‑time arrivals, cleanliness, driver conduct and compliance with bus operating permits.
- Facilitate VIP arrivals and assist with the permit process for diplomats and VIPs where needed.
- Support the manager with Landside project activities.
- Maintain accurate record keeping of all incidents and accidents.
- Compile daily reconciliation reports and contribute to monthly departmental management reports.
- Ensure compliance with statutory regulations, organisational standards, policies and procedures, reporting non‑compliance and implementing corrective actions.
- Engage with external stakeholders to enforce legislative requirements, SOPs, operational standards and policies.
- Coordinate with the safety department to ensure all works on the Landside are safe.
- Participate in pre‑audit processes to minimise final audit findings.
- Maintain stable employee relations, manage conflict and foster a positive working environment.
- Ensure work is executed in accordance with contract terms, including time frame, SLA, scope and quality.
- Manage contractors and service providers according to contract conditions.
Required Skills & Experience
- Higher Certificate (NQF Level 5) in Commercial or Business Management.
- Minimum 2 years of public management operational experience.
- Minimum 1 year of supervisory experience in operations.
- Code‑B motor vehicle licence.
- Intermediate proficiency in Microsoft Office applications.
Key Competencies
- Analytical thinking
- Leadership and team management
- Change management
- Problem solving
- Planning and organising
- Results orientation
- Interpersonal skills
- Clear communication
How to Apply
Kindly apply online for this opportunity.
Application Deadline: 18 November 2025 (If no application is received by this date, the position may remain open until a suitable candidate is found.)
Shortlisted candidates will provide proof of qualifications, NQF level and credits, and must be eligible for top security clearance within three months of appointment.