Pharma Dynamics (Pty) Ltd.
Sales Order Administrator
Company: Pharma Dynamics (Pty) Ltd.
Job Reference: PD-164
Industry: Pharmaceutical And Medical/Healthcare
Job Type: Permanent
Location: Cape Town, Western Cape
Job Level: Entry Level
Posted: 58 minutes ago
Application Deadline: Open until filled
About the Role
Pharma Dynamics is seeking a detail-oriented and proactive Sales Order Administrator to join our team. This permanent role is central to our sales operations, focusing on the accurate processing of all customer orders, resolving delivery queries, and investigating credit-related issues. You will be a key link between our customers, sales team, and finance department, ensuring a seamless and positive customer experience.
Key Responsibilities
Price File Management
- Ensure all pricing on the Termlite system is accurate and up-to-date.
- Regularly update wholesale product listings, special deals, and pricing.
- Review customer profiles for accuracy and report any identified errors.
Order Processing
- Capture daily orders from Wholesale and Key-Account customers on the Termlite system.
- Capture daily orders from Pharmacy and Doctor clients on the Repwise system.
- Process monthly claw backs for bonus stock on the Termlite system.
- Promptly resolve customer queries regarding non-deliveries, order errors, and shipment tracking.
- Override special deals for nutraceutical and OTC products when necessary.
- Manage stock allocation to wholesaler and Key Account customers based on specific available quantities.
- Liaise with our delivery partner, UPD, to obtain Proof of Delivery (POD) documents and supply them to customers upon request.
- Manage and maintain the back-order list, processing back-orders as soon as stock becomes available.
- Process buy-out and tender orders when required.
Credit Processing
- Manage the Customer Relationship Management (CRM) system for all credit-related activities.
- Coordinate stock upliftments and credit processes, ensuring all credits are signed off by the National Sales Analyst and Operations Manager.
- Oversee UPD to ensure credits are honored in a timely manner.
- Request journal credits from the finance department to submit to clients.
Stakeholder Relationship Management
- Build and maintain strong relationships with new and existing stakeholders to ensure high client satisfaction and resolve queries efficiently.
- Liaise with the finance department regarding clients whose accounts have been placed on hold.
Job Requirements
- Matric (Grade 12) certificate is essential.
- A minimum of 2-3 years of experience in order processing or a similar administrative role.
- Strong attention to detail and a high level of accuracy.
- Excellent communication and interpersonal skills for dealing with customers and internal teams.
- Proficiency in using computer systems and software; experience with Termlite or similar order management systems is advantageous.
- Ability to problem-solve and manage multiple tasks efficiently in a fast-paced environment.
How to Apply
To apply for this position, please visit the following link: