Motor Industry Bargaining Council
Customer Service Agent
Company: Motor Industry Bargaining Council (MIBCO)
Location: Klerksdorp, North West
Job Type: Permanent, Full-Time
Work Level: Entry Level / Junior
Salary Range: R15,000.00 – R16,893.60 per month
Application Deadline: Open until filled
Posted: 6 hours ago
About the Role
MIBCO is seeking a dedicated and professional Customer Service Agent to join our team in Klerksdorp. This is an excellent entry-level opportunity for an individual who is passionate about providing exceptional service and support to our members and clients. You will be the first point of contact, playing a vital role in maintaining our high standards of customer satisfaction.
Key Responsibilities
- Log and track all customer enquiries and complaints accurately on the internal system, providing first-line support.
- Handle all general and specific telephonic contact with professionalism and efficiency.
- Assist and provide support to walk-in clients at the office.
- Conduct preliminary investigations into customer queries and complaints.
- Liaise with relevant internal and external parties to effectively resolve complaints.
- Provide comprehensive customer services to members, establishments, and service providers via telephone and other contact methods.
- Manage office petty cash, stationery, and other office consumables.
- Supervise temporary staff members as required.
- Compile and submit accurate attendance registers and timesheets.
- Assist the Designated Agent with various administrative tasks to ensure smooth office operations.
- Consistently maintain service levels and performance in line with the national MIBCO Mission, Vision, and Values.
Required Skills and Abilities
- Ability to perform well under pressure and deliver above-average service to clients.
- Must be diplomatic, assertive, and professional in all customer interactions.
- Strong problem-solving skills with the ability to overcome obstacles and make informed decisions.
- Ability to work independently, use initiative, and resolve customer problems effectively.
- Excellent relationship-building skills with all stakeholders, including existing clients, potential clients, and internal colleagues.
- Adapts interpersonal style to suit different tasks and individuals involved.
- A strong team player committed to achieving objectives set by management.
- Meticulous attention to detail when carrying out tasks and following instructions.
- Excellent interpersonal and telephone etiquette skills.
Qualifications and Experience
- Matric (Grade 12) certificate is essential.
- Knowledge and experience related to provident funds and client services is highly advantageous.
- A certificate in Labour relations, Client Services, or a Business-related field will be a strong advantage.
- Above-average verbal communication and active listening skills.
- Advanced computer literacy (MS Office Suite).
- Proven query resolution skills and a strong customer-service orientation.
- Ability to meet targets and deadlines, producing specified results.
How to Apply
To apply for this position, please use the official application portal.