Discovery Limited
Mass Market Administrator
Company: Discovery Limited
Location: Johannesburg, Gauteng
Job Type: Entry Level
Posted: 4 hours ago
Application Deadline: Open until filled
About the Role
Discovery Limited is seeking a dedicated and detail-oriented Mass Market Administrator to join our dynamic team. This entry-level position is an excellent opportunity to provide crucial support to our Operations team and handle a variety of administrative functions within the Mass Market division. The ideal candidate will be highly organized, possess strong communication skills, and thrive in a fast-paced environment.
Key Responsibilities
- Compile and action work based on daily, weekly, and monthly reports.
- Provide comprehensive support to the Operations Manager and assist all regional branches.
- Collaborate effectively with various business areas to ensure seamless operations.
- Monitor and help improve operational efficiencies across the division.
- Assist with and resolve branch escalations from Office Administrators and Sales Managers.
- Compile and present detailed monthly team reports.
- Ensure all employee onboarding and offboarding processes are completed within set Service Level Agreements (SLAs).
- Receive and provide excellent service to walk-in clients.
- Serve as a key liaison between the team and Discovery.
- Assist with and manage escalations from Discovery brokers.
- Compile the Credit Control report.
- Consolidate and distribute the submission report to all branches.
- Assist the Operations Manager by providing valuable insights and trend analyses.
Required Competencies
- Meticulous attention to detail.
- Strong planning, organizing, and workflow management skills.
- A strong customer service orientation.
- Ability to cope with and perform under pressure.
- Excellent verbal and written communication skills.
- Proven relationship-building abilities.
- A results-oriented mindset.
- Assertiveness and a positive attitude.
- Effective time management skills.
- Ability to multi-task and manage multiple projects simultaneously.
Education and Experience
- Matric certificate is essential.
- Previous experience within the Financial Services industry is highly advantageous.
- Knowledge and understanding of Funeral Plans will be a distinct advantage.
- Strong proficiency in Microsoft Excel and PowerPoint is essential.
Employment Equity
Discovery Limited’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
How to Apply
To apply for this position, please visit the official Discovery careers portal.