Job Description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Unit’s profitability.

Key Outputs

• Maximise the profitability of the Business Unit by achieving individual contracts targets
• Promote contract products to customers to maximise value and profitability
• Process contract applications in line with required procedures
• Deal with customers in a customer-centric manner
• Practice effective self-management and teamwork

Minimum Requirements

• Matric certificate
• 1-2 years working experience in the retail industry
• Knowledge of contract services products
• Understanding of risk management
• MS Office proficiency
• Strong written and verbal communication skills
• Excellent interpersonal skills

Skills & Knowledge Requirements

• Management Information Systems knowledge
• Experience with SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM, AVS, PayJoy & Vumatel
• Credit services sales acumen
• In-depth knowledge of IC Policies, Practices, Processes and Procedures
• Understanding of IC Business Operating Model
• Adherence to expressed and implied ethical responsibilities
• Strong teamwork capabilities
• Customer service orientation
• Attention to detail
• Professional telephone etiquette
• Target-driven approach

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