Job Description

Dis-Chem Pharmacies is seeking a dedicated Online Administrator to join their team at The Glen store. This role is central to ensuring the smooth and efficient operation of the in-store Click & Collect system for Dis-Chem’s Online Store. The ideal candidate will be responsible for managing online orders from receipt to customer collection, providing exceptional service, and maintaining the high standards Dis-Chem customers expect.

Minimum Requirements

Essential:

• Grade 12 / Matric certificate
• Proof of Vaccination Certificate
• Minimum of 1 year of experience in a relevant retail environment
• Computer literacy – MS Office and Internet browser administration

Key Responsibilities

• Promote and deliver a superior customer service experience for all Click & Collect users.
• Manage customer orders to ensure they are accurately picked, packed, and ready for collection before the customer arrives.
• Monitor and respond promptly to all email and system queries.
• Maintain precise records of all Click and Collect orders, tracking their status from receipt to release.
• Identify and implement strategies to reduce customer wait times during order pickup.
• Report any system issues immediately to enhance the customer experience and minimize disruptions.
• Resolve customer queries quickly and effectively, escalating unresolved matters to management when necessary.
• Maintain regular communication with management, providing updates and feedback on online operations.
• Implement new operational procedures and systems as required by management.

Required Competencies

Essential:

• Understanding of best practices for Click and Collect in-store operations.
• Strong customer service orientation with a focus on quality.
• Exceptional communication and active listening skills.
• High attention to detail.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving abilities.
• Personal traits of patience, honesty, and trustworthiness.
• Excellent time management and a sense of accountability.

Advantageous:

• Basic understanding of Online shopping (e-Commerce) in South Africa.
• Bilingual language skills.

Special Conditions of Employment

• Must be willing and able to work retail hours.
• Must have reliable transport.
• Must be fully vaccinated (proof of vaccination certificate required).
• Must be a South African citizen.
• Must have clear credit and criminal records.

Remuneration and Benefits

Dis-Chem offers a competitive package designed to attract and retain talented individuals.

• Market-related salary
• Medical aid benefits
• Provident fund
• Staff account benefits

Dis-Chem Pharmacies is an equal opportunity employer. Their approved Employment Equity Plan and targets will be considered as part of the recruitment process, aligned with Dis-Chem’s Employment Equity & Transformation Strategy. They actively support the recruitment of People with Disabilities.

Application Deadline

This position is open until filled.